• Use case: “I, as a Collections Quality Manager, want to see transcripts, translations and evaluations of all customer calls for quality purposes.”
• First idea: Use Whisper and OpenAI API to 1- transcribe and translate the calls, 2- execute a call evaluation based on the prompt provided. Then upload to the correspondent Salesforce Case with a dedicated module.
• Stack: Java [Springboot 2]
• Business value: Save up to 150h a month on manual call evaluations and remove language dependency.